A reservation must be accompanied by a down payment of 25% of the sum total of the stay plus the entire insurance fee. The payment of balance is due at least one month before the beginning of the stay. In case the reservation is made within the month preceding the arrival in the residence, the sum total of the stay is due upon the registration. A reservation is final upon written confirmation of Grand Bleu. A reservation of one of our stays implies the acceptance of the general sales conditions.

Should you indicate upon your reservation bulletin a wish (choice of pitch, exposure, floor, view, etc…) or the rental of an object (children’s bed, television, etc…), we will do our utmost to give you satisfaction within the limits of our means, but this supplementary service is not contractual. The non fulfilment of a wish or of the rental of an object cannot be the motive for an annulment or a demand of refund or compensation whatsoever.

We remind you that a lodging reserved for a defined number of occupants, may under no circumstances be occupied by a larger number of persons. We will ask you for the exact number of persons and their age. Any violation of this rule may be refused or entail a rise of the price of the stay. The interruption or shortening of a stay cannot be refunded.

Some shops, restaurants, activities and animations may be closed at the beginning of at the end of the season. Grand Bleu cannot be held responsible for any nuisance in the resorts or villages due to public or private works that might disturb our clients and they cannot be the motive for an annulment or a demand of refund or compensation

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Prices are in Euros. They have been established following the economic situation on September the 1st 2007. We reserve ourselves the right to modify these prices in case of economic or of statutory variations.

Prices include:
The lodging plus water and electricity.

Prices do not include:
Tourist taxes, which vary from commune to commune and are payable upon arrival.
The guarantee: 250 Euros (except for the Domaine du Somail), payable on arrival. This guarantee will be refunded on departure subject to inventory and handing over of the keys or, at the latest, within a month after your departure in case you should wish to leave outside the opening hours of the reception desk. All damages, all charges and consumptions that are not included in the rental price, the charges for cleaning up the lodging, the kitchen corner and the crockery (the prices are put up at the reception desk) in case these should not be restored cleanly, will be deduced from the caution.

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Promotions apply only to the prices of lodging; they are non concurrent and are only valid for a stay of 2 or 3 weeks consecutively in one and the same residence. All other services are excluded.

The consumer loyalty reduction of 5% (non concurrent with other promotions and reductions) applies to stays of 7 days at least throughout out the season. Promotions, consumer loyalty reductions and all other reductions do not apply to the prices for individual villas.

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Telephone: some residences are equipped with a direct telephone line in the lodgings, a telephone service that is connected to a switchboard during opening hours of the reception desk or telephone booths. The cost of communications is that of France Telecom plus the hotel tax. Direct telephones will be connected upon demand with a credit of about 30 Euros (renewable if necessary). You will only pay what you have spent by the end of the stay.

Household: The lodging is clean upon your arrival and should be cleaned by you before your departure. However, in case a cleaning job is necessary at your departure, this will be deduced from you caution following the tariffs that are put up at the reception desk.

Pets (except for the Domaine du Somail): Dogs of the 1st and of the 2nd category are not allowed. Pets are not allowed in hotel-club. Pets can only be welcomed if their presence has been announced and accepted upon reservation. One animal per lodging is allowed in all residences (except for hotel-club) at a weekly charge that should be paid upon arrival. Animals must be held on the leash in the communal areas and they have no access to the swimming pools or to the children’s playgrounds. The health record, the anti-rabies certificate and the tattoo of the animal will be demanded. We reserve ourselves the right to refuse dangerous or aggressive animals as well as animals that cause a nuisance to the residence.

Parking: All circulation and parking is prohibited within the boundaries of the residence. The clients must use the non guarded parking lots outside the residences.

Supplementary rentals and services: the tariffs for the rental of linen, television, launderette, pets, etc. are mentioned in the catalogue and are put up at the reception desk.

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Residences: the lodgings are available from 5 p.m. onwards on Saturdays. They should be vacated perfectly clean on the Saturday of departure between 8 and 10 a.m.

Hotel-club: the rooms are available from 5 p.m. onwards and should be vacated on the day of departure between 8 and 11 a.m.

Arrivals and departures should take place during opening hours of the reception desk. Clients are advised to take notice of the exact opening days and hours of the reception desk and to notify the person in charge of the residence of an arrival or departure outside these opening hours.

In case of a late arrival, the reception desk of the residence may not be able to welcome you. Clients must inform the person in charge of the residence of an early departure. All arrival before noon involves an additional chargeequal to 60% of the price for one night. The rooms should be vacated before 5 p.m. the day of departure.
 

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Any cancellation must be notified by a registered letter with confirmation of receipt to Grand Bleu
(the date of reception counts for the calculation of the cancellation costs) and will entail the following costs:

more than 30 days before the beginning of the stay……………..10% of the price of the stay
between 29 and 15 days before the beginning of the stay……….25% of the price of the stay
between 14 and 4 days before the beginning of the stay………...75% of the price of the stay
3 days or less before the beginning of the stay…………………..100% of the price of the stay

Our Client service will treat every file within two months following reception of the registered letter with confirmation of receipt. We strongly recommend you to subscribe to the cancellation insurance that is proposed in your reservation form.

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Grand Bleu cannot be held responsible for any theft of or damage to personal belongings within or without the lodgings. Clients should subscribe to an insurance covering theft, loss or damage of personal belongings, as well as damage they could cause by their own facts or through negligence to the rented objects or to the whole of the buildings.

Parking lots or garages, be they rented or for free, are not guarded or under surveillance. Grand Bleu cannot be held responsible for any theft or damage. We cannot be held responsible for fortuitous accidents, circumstances beyond our control, climatic catastrophes or nuisances that might disturb, break off or impede your stay. Both parties agree that Grand Bleu can never be troubled on this account and that the tenant should subscribe to any insurance he deems necessary.

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Grand Bleu allows you to benefit from an insurance against the cancellation or the interruption of a stay with CORNHILL France (contract n° 92609/007). The general conditions of this contract will be sent to you upon your subscription.

This optional insurance must be paid in full together either with your down payment upon your reservation or when you make the deposit and cannot be refunded. The insurance premium is 20Euros for a stay of less than 3800Euros. For a stay of more than 3800Euros, we kindly request our clients to consult the reservation centre of Grand Bleu.

This insurance guarantees you:
- In case of cancellation of the stay: the refund of the paid-up and actually received sums, minus the insurance premium, in accordance with the conditions of the initial reservation agreement
- In case of interruption of the stay: the refund of the sum corresponding to the rental period that is lost, minus the insurance premium, cleaning costs, rental of linen and other costs resulting from the interruption of the stay, with a maximum of 3800Euros per claim for both guarantees.

The guarantee takes effect when the cancellation or the interruption of the stay is due to one of the following reasons:
- Serious illness, accident or decease: of yourself, your spouse, one of your parents or children, brothers or sisters, sons or daughters-in-law, or of any other person mentioned in the rental contract. Cases resulting from a state of being or a situation preceding the reservation do not fall under this guarantee (please consult us).
- A catastrophe causing great damage to your home, your second residence or a firm that belongs to you, happening before your departure and necessitating your presence at the scene of the catastrophe on the day of taking possession of the rented lodging,
- An impediment to take possession of the rented lodging, either because of unforeseeable redundancy or of a transfer of yourself or of your spouse implying a definitive change of residence on condition that the notification by your employer comes later than the beginning of the guarantee,
- When you become subject to assistance or to repatriation during your stay.

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When we are forced by circumstances beyond our control and independent of our own free will, we may be obliged to modify our programs in part or completely (complete or partial closure of a site, of a communal equipment such as a swimming pool, of a restaurant…)

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In case of a problem intervening in your lodging, you must formulate your plaint on the scene with the person responsible for the residence.

Any observation or plaint concerning a stay must be filled to Grand Bleu by registered letter with confirmation of receipt within 30 days following the end of the stay. Our client service will treat your plaint within 2 months following reception of your letter. However, we advise you to formulate any problem at the reception within the time of your stay.

LIGITATION : In case of litigation between the parties is the Court of Perpignan sole competent
 

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